Today, digital financial services have become ubiquitous with the usage of mobile payments, digital remittance, and digital credit ramping up since the COVID-19 pandemic.

Governments in emerging economies are building digital infrastructure harnessing the power of technology while individuals and enterprises are rapidly adopting online payments and financing. However, if digital financial services are scaled up quickly with less regard to regulatory frameworks, it may lead to risks associated with financial stability and integrity. The situation is further worsened when there is a pre-existing gender gap leading to a digital divide.

Within this context, our Digital Financial Services Advisory collaborates with policymakers and regulators, donors, and financial service providers including traditional incumbents and fintech to create synergistic strategies that address the challenge of digital inclusion holistically.